Please see below for a list of our most Frequently Asked Questions (FAQs). If there is anything you wish to receive more information on, please do not hesitate to get in touch with us by email.
Please note that this page serves as guidance to, and does not supersede, our full Terms of Business, which shall apply to the agreement between you and us. In the event of a conflict between the FAQs and a term or condition of our Terms of Business, the term or condition in our Terms of Business shall override and take precedence over wording in these FAQs. This page was last updated on 20 October 2021.
I would like more information about an artwork. What do I do?
We are always happy to discuss any element of any of our inventory. Please contact us using the 'enquire' button on the artwork, our contact page or by email : firstname.lastname@example.org.
Do you accept artist submissions?
Baldwin Projects is a secondary market collector and trader of Post War and Contemporary artworks, and as such we do not represent artists.
Which payment methods are accepted?
We accept payment by all major credit cards, PayPal and cryptocurrencies via our secure checkout. We also accept payment by bank transfer or wire. Please get in contact should you wish to pay via bank transfer and we will issue you an invoice. We do not accept cash payments of any sort.
Can I still order in light of COVID-19?
Yes, we are still fully operational and accepting orders. All our couriers are operating fully COVID complaint procedures (contactless drop offs etc), and we are taking all precautions in house prior to packing. Please contact us if you have any questions in this regard.
Can you tell me the provenance of the artwork you sell?
At Baldwin Projects we consider transparency to be of utmost importance. We will always be happy to talk you through the provenance history of any item in our inventory. Please just ask.
Do you ship worldwide?
Yes. We ship worldwide on a weekly basis. Please contact us if you have any specific shipping requirements.
How long do items take to ship?
Once dispatched, you should expect your order to arrive in the following timeframe: UK 5 - 7 working days, Europe 7 - 10 working days, US 10 -12 working days, ROW 12 - 14 working days.
How are items packed?
We can professionally pack in-house, and where appropriate we use external art handlers / packers. Depending upon the artwork, we typically use wooden crates, flat packed, and / or rolled in tubes. It really just depends on the piece and the shipping method. Please contact us if you have any specific packing requirements.
Are artworks insured during transit?
Yes. We insure all artworks for their full value for the entire journey.
What happens if an artwork arrives damaged?
This rarely happens, but please contact us immediately. If there is any noticeable damage to the packaging, please do not open it to inspect the artwork but contact us immediately for advice on next steps. Please see our Terms of Business for further information.
I'm ordering from outside the UK- will I need to pay import duties / taxes?
Goods leaving the UK and entering another country will go through a process called customs clearance for which fees and taxes may be payable. Any customs or import duties that may become payable will depend on a range of factors including value, artwork type and destination.
Customs charges differ from country to country and we can not advise you what they may be. Please contact your local customs office for more information.
Baldwin Projects are not responsible for the payment of any local import Duties or Taxes. This is the sole responsibility of the buyer.
How do I request a VAT invoice?
Please contact us for further information if you are buying through a UK-based VAT registered business. As a fine art dealer, most (but not all) of the artworks we sell are sold under HMRC's VAT margin scheme. Full details can be found on the HMRC website: https://www.gov.uk/topic/business-tax/vat
In order to comply with the Fifth EU Money Laundering Directive (effective 10 January 2020), as an art market professional we are required to undertake anti-money laundering checks on all buyers who acquire a work of art priced at €10,000 or more (or a total order size of €10,000 or more).
So if you are purchasing from us and your order meets the above criteria then we are legally required to request proof of identification and confirmation of address.
Do you offer a framing service?
We would be delighted to informally advise you on framing options, however we do not offer a framing service for those artworks we sell which are unframed.